GLOBAL CONTACT CENTER AS A SERVICE MARKET 2019 BY COMPANY, REGIONS, TYPE AND APPLICATION, FORECAST TO 2024

Sep 2019 135

Delivery of the Report will take 2-3 working days once order is placed.

Synopsis

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: • Automatic call distribution (ACD) and interactive voice response (IVR). • Universal routing and queuing of voice and internet channels • A chatbot capability to support self-service and assisted-service interactions and transactions. • Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. • Access to customer data • Support for virtual operations, remote agents and subject matter expets • Customer relationship tracking, management applications and operational support applications.

Scope of the Report:
The global Contact Center as a Service market is valued at xx million USD in 2018 and is expected to reach xx million USD by the end of 2024, growing at a CAGR of xx% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Contact Center as a Service.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Contact Center as a Service market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Contact Center as a Service market by product type and applications/end industries.

Market Segment by Companies, this report covers
- Five9
- inContact
- Talkdesk
- Genesys
- 8x8
- NewVoiceMedia
- Serenova
- Connect First
- Noble Systems
- Cisco (BroadSoft)
- Evolve IP
- Nuance
- Talkdesk
- Genesys
- NewVoiceMedia
- Content Guru
- Puzzel (Intelecom)
- Orange Business
- Services
- Capgemini
- BT

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
- Onshore Outsourcing
- Offshore Outsourcing

Market Segment by Applications, can be divided into
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others

Table of Contents

Related reports :

(Oct 19)

Scope of the Report: The global E-commerce Analytics Software market is valued at xx million USD in 2018 and is expected to reach xx ...

(Oct 19)

Scope of the Report: The global Absence Management Software market is valued at xx million USD in 2018 and is expected to reach xx mi...

(Oct 19)

Scope of the Report: The global HR Compliance Software market is valued at xx million USD in 2018 and is expected to reach xx million...

(Oct 19)

Scope of the Report: The global Analytics and BI Software market is valued at xx million USD in 2018 and is expected to reach xx mill...

(Oct 19)

Scope of the Report: The global Treasury and Risk Management Software market is valued at xx million USD in 2018 and is expected to r...

(Oct 19)

Scope of the Report: The global Product LifeCycle Management and Engineering Software market is valued at xx million USD in 2018 and ...

GLOBAL CONTACT CENTER AS A SERVICE MARKET 2019 BY COMPANY, REGIONS, TYPE AND APPLICATION, FORECAST TO 2024

Global Info Research

Share this report on:

Subscription Option


Using our subscription option, you get access to Market Research Reports and industry data of IT market as per your needs. Get the best of IT research reports by utilizing your research budgets in an optimum way. Contact for details

Contact for reports

*

Buy Any Report Avail 15% Discount. Coupon Code: OCT15

We use cookies to deliver the best possible experience on our website.
By continuing to use this site, or closing this box, you consent to our use of cookies. To learn more, visit our Privacy Policy