GLOBAL CUSTOMER CARE BPO MARKET 2019 BY COMPANY, REGIONS, TYPE AND APPLICATION, FORECAST TO 2024

Aug 2019 139

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Synopsis

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

Scope of the Report:
United States and Europe have a larger market share in 2017 which together account for 57.41%, and will witness a stable growth in following years. China hold a market share of 9.60% will still play an important role which cannot be ignored. Any changes from Central & South America might affect the development trend of Customer Care BPO. Japan also play important roles in global market, but it will witness the comparatively lowest growth rate within selected regions.
The global Customer Care BPO market is valued at 55500 million USD in 2018 and is expected to reach 75100 million USD by the end of 2024, growing at a CAGR of 6.2% between 2019 and 2024.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Customer Care BPO.
Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.
This report studies the Customer Care BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Customer Care BPO market by product type and applications/end industries.

Market Segment by Companies, this report covers
- Teleperformance SA
- Convergys
- Arvato
- Sykes Enterprises
- Atento
- TeleTech Holdings
- Serco
- Acticall (Sitel)
- Alorica
- Webhelp
- Amdocs
- Transcom
- Comdata
- West Corporation
- Infosys BPM
- StarTek Inc

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
- Onshore Outsourcing
- Offshore Outsourcing

Market Segment by Applications, can be divided into
- Telecom & IT
- BFSI
- Healthcare & Life Sciences
- Government & Public
- Retail & Consumer Goods
- Others

Table of Contents

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GLOBAL CUSTOMER CARE BPO MARKET 2019 BY COMPANY, REGIONS, TYPE AND APPLICATION, FORECAST TO 2024

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